You said, We did
Your feedback via Voice of Customer survey is crucial. Read the actions and improvements that have been implemented thanks to customer feedback.
Our customers asked for:
Security options for protecting their customer data
We enabled:
Single Sign On (SSO) for the greenID Identity Administration Panel. Now customers can manage their own User account creation and deletion ensuring they remove unnecessary access to the greenID platform.
Our customers asked for:
Onboarding fraud detection tools
We delivered:
We delivered: GBG Trust: Alert, meticulously crafted to detect identity takeover, money muling, and identity fraud during the onboarding process. Leveraging GBG’s extensive identity experience, which stems from millions of identity verifications each year, GBG Trust: Alert is highly predictive, expertly identifying risks and stopping fraud at the point of onboarding.
Our customers asked for:
Flexibility to choose what scan features they want to enable.
We enabled:
The flexibility for customers to disable OCR/smart capture in greenID scan. This allows customers to test different onboarding journey’s to determine what suits their user workflow.
Our customers asked for:
Streamlined biometric journey to improve conversion.
We delivered:
An intuitive biometric onboarding journey. The new design enhances customer experience, reduces friction, and improves conversion rates. Existing customers will be able to access the new design without any technical or customer impact.